Managed Markets is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including our website, mobile applications, and customer support channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, date of birth, email address, phone number, identification documents (passport and proof of address).
• Transaction Information: Payment details, transfer amounts, currency pairs, beneficiary details, and account information.
• Technical Information: IP address, device type, operating system, browser type, and usage data.
• Compliance Information: Details required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other legal obligations.

2. How We Use Your Information

We use your information to:

• Provide and process currency exchange and payment services.
• Verify your identity and meet regulatory requirements.
• Prevent fraud, money laundering, and other unlawful activities.
• Communicate with you about your account, transactions, and promotions (where permitted).
• Improve our website, services, and customer experience.

3. How We Share Your Information

We may share your information with:

• Regulatory Authorities to comply with legal and compliance obligations.
• Service Providers who help us deliver our services (e.g., payment processors and banks).
• International Partners where required to process cross-border transactions.
• Law Enforcement Agencies when required by applicable laws or court orders.

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard encryption, firewalls, and secure server facilities to protect your data. Access is restricted to authorized personnel only.

5. Data Retention

We retain your personal data for as long as required to comply with legal, tax, and regulatory obligations, and to resolve disputes.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or delete your personal information.
• Object to certain processing activities.
• Withdraw consent for marketing communications.

Requests can be sent to support@managedmarkets.co.uk

7. Cookies & Tracking

Our website uses cookies to improve user experience, analyse site traffic, and enhance functionality. You can manage your cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Managed Markets

Email: support@managedmarkets.co.uk

Phone: 0203 744 9300

Address: Aldgate Tower, 2 Leman Street E1 8FA

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